Ordering and Shipping

 

ORDERING

PAYING BY CREDIT CARD
We take all major credit cards - American Express, Visa, Mastercard, Discover & U.S. addresses for PayPal

CANCELING/CHANGING AN ORDER
Once an order is placed it is a commitment to purchase. We will do our best to accommodate an "after order" request but we take absolutely no responsibility for being able to modify or cancel an order.

PROVIDING CORRECT ADDRESS INFORMATION
Please make sure to provide your complete and correct address information. A wrong street number, missing suite or apartment number or incorrect zip code may cause your package to be undeliverable. In addition, FedEx charges an address correction fee which will be charged to your credit card on file. You will receive an invoice via email if these charges have been applied to your account.

INTERNATIONAL ORDERS
Some items such as glass aquariums are also unable to ship internationally.

Some product warranties do not provide coverage outside of the U.S., and some products may not be exported under any circumstances due to manufacturer's restrictions or U.S. law. Reptiles Lounge makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

CANADA

  • Our minimum product order for delivery into Canada is $100.00.
  • Orders placed for delivery to Canada can use a credit card but must have their orders shipped to the billing address of their credit card. We are sorry we are unable to accept PayPal payments for Canadian orders.
  • Canadian orders may be placed directly through our secured website or via phone. All orders are subject to applicable fees which include brokerage fees, customs, duties and taxes, all of which are the responsibility of the customer. You will be notified if additional fees are applied.
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    SHIPPING

    WHERE WE SHIP
    We ship across the contiguous 48 Unites States. At this time we do not ship to Hawaii, Alaska, PO Boxes, APO, FPO or DPO addresses. Please contact us if you would like gifts shipped outside the contiguous 48 United States.

    Please Note – Shipping Outside the Contiguous US!
    Free Shipping is only available for orders within the contiguous 48 US States.

    FREE SHIPPING ON PRODUCT ORDERS $75 OR MORE
    Simply add products to your cart and if your order subtotal is $75 or more your Shipping & Handling cost will be FREE. This applies to most items, unless otherwise noted on the product page. 

    SHIPPING COSTS
    As long as your order doesn't contain heavy/large items you'll receive our standard shipping rate as follows:

  • Most Product Orders over $75 - FREE
  • FedEx Economy (5-8 Business Days) - $9.95 flat rate.
  • FedEx Ground Day (2-5 Business Days) - $12.95
  • Orders outside the contiguous US - Contact us at [email protected]
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    SUPPLIES V. LIFESTYLE PRODUCTS
    We carry two types of products: reptile and amphibian supplies as well as lifestyle products, including books, home goods, apparel, art, and commissioned work.  Given our lifestyle products represent independent stores, the price of shipping may differ or not qualify for the flat rate. This will be noted on the product page. 

    SHIPPING TIME
    Most product orders received by 12 PM PST Monday through Friday ship the same day. We offer Free Shipping on most product orders $75 and over.