Ordering and Shipping

 

ORDERING

PAYMENT OPTIONS
We offer a variety of secure payment options to make it safe and convenient. We take all major credit cards including American Express, Visa, Mastercard, Discover, Diners Club, and JCB. We also accept PayPal, Amazon Payments, and Apple Pay.

CANCELING/CHANGING AN ORDER
Once an order is placed it is a commitment to purchase. We will do our best to accommodate an "after order" request but we take absolutely no responsibility for being able to modify or cancel an order. Before an order is fulfilled, customers can change orders through their account by clicking "Cancel or Edit" button next to the applicable order.

PROVIDING CORRECT ADDRESS INFORMATION
Please make sure to provide your complete and correct address information. A wrong street number, missing suite or apartment number or incorrect zip code may cause your package to be undeliverable. In addition, FedEx charges an address correction fee which will be charged to your credit card on file. You will receive an invoice via email if these charges have been applied to your account.

INTERNATIONAL ORDERS
We do no accept most international orders at this time. If you would like to make an order over $500, please reach out to us and we may be able to make special accommodations.

Some items such as glass aquariums are also unable to ship internationally. Some product warranties do not provide coverage outside of the U.S., and some products may not be exported under any circumstances due to manufacturer's restrictions or U.S. law. Reptiles Lounge makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

 

 

SHIPPING

WHERE WE SHIP
We ship across the contiguous 48 Unites States. At this time we do not ship to Hawaii, Alaska, PO Boxes, APO, FPO or DPO addresses. Please contact us if you would like gifts shipped outside the contiguous 48 United States.

FREE SHIPPING ON PRODUCT ORDERS $100 OR MORE
Simply add products to your cart and if your order subtotal is $100 or more your Shipping & Handling cost will be FREE. This applies to most items, unless otherwise noted on the product page. 

SHIPPING COSTS
As long as your order doesn't contain heavy/large items you'll receive our standard shipping rate as follows:

  • Most Product Orders over $100 - FREE
  • FedEx SmartPost* (5-8 Business Days) - $9.95 flat rate.
  • FedEx Ground (2-5 Business Days) - $13.95
  • Orders outside the contiguous US - Contact us at [email protected]

  • *Note: Our standard shipping method is serviced by FedEx SmartPost an economical solution that utilizes the U.S. Postal Service (USPS) for final delivery.

     

    SUPPLIES V. LIFESTYLE PRODUCTS
    We carry two types of products: reptile and amphibian supplies as well as lifestyle products, including books, home goods, apparel, art, and commissioned work.  Given our lifestyle products represent independent stores, the price of shipping may differ or not qualify for the flat rate. This will be noted on the product page. 

    SHIPPING TIME
    Most product orders received by 12 PM PST Monday through Friday ship the same day. We offer Free Shipping on most product orders $100 and over.