If you are not completely satisfied with your purchase please return it for a refund, exchange or credit. All returns must be made within 30 days from date of purchase. Any product not in original packaging or in sellable condition will not be eligible for a return. Additionally, return items that are received back damaged are not refundable. Please make sure to insure your return as you are fully responsible for making any claim to the shipper you used for the return.
Please Note: 10% restocking fee is applied on all refunds but is waived for house credit returns. Original shipping and/or handling charges are not refundable and shipping costs for the return of any item/s is the full responsibility of the customer.
TO COMPLETE A RETURN
You must email sup[email protected] indicating the item(s) you need to return. If the item is damaged, KEEP ALL SHIPPING MATERIALS AND BOXES and email a photo of the damaged item and shipping box to [email protected].
All equipment is guaranteed up to 30 days. Beyond 30 days all products are covered by the manufacturer.
Under no circumstances are the following items returnable: Acrylic/Glass/Screen/Mesh/Metal/Wooden Habitats, Stands, Screentops/Canopys, Sump Tanks, Aquariums, Incubators, Rodent Cages/Bottles, Heat Tape/accessories, Bedding/Substrates, Medications, Vitamins or Vitamin Powders, Foods, Wood Products, Leashes or any item that the website indicates as Not Returnable.
These items must be reported by the next business day. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with FedEx label in order for us to file a claim. Failure to do so will forfeit any damage claim. KEEP ALL SHIPPING MATERIALS AND BOXES. Email a photo of the damaged item and shipping box to [email protected].